Practice Matters


Admittedly, the basic hardware for a law office is not very sexy, but utilitarian seldom is. It will get the job done until the money starts rolling in. Now, should you want something a bit more, here’s what I’d add:

  1. A large LCD monitor, and a bluetooth keyboard and mouse. While that laptop keyboard and screen are fine for on-the-go work, for long hours at a desk, an external monitor, and a fullsized keyboard and mouse will significantly reduce eye, neck and finger strain.
  2. A plain paper scanner (preferably one that will scan both sides of a page simultaneously). Anything that will reduce the amount of paper in your office is a time-saver. It is far easier to keep a digital client file organized than it is to track all the paper associated with the hard copy version.
  3. A removable USB hard drive system like the Iomega REV system. This is a backup to your backup. The idea is to have a set of periodic backups that you can store at a remote location and can cycle through on a periodic basis. This way you have a series of backups so that you are not dependent on any single storage device to preserve your data.
  4. A dual monitor desktop computer.  Add this last, it ties you down and eats up desk real estate and for most purposes does not add a great deal more functionality than that provided by your laptop.

I was recently discussing the hardware requirements for a new firm with a colleague and we distilled the bare minimum hardware requirements to: a laptop with at least a 15″ display, a black & white laser printer,  and an external USB hard drive at least as big as the laptop’s internal drive.

The laptop should be a desktop-replacement class machine. Leave the ultra-portables for another day, this machine is going to be your office workhorse and should have the computational “horsepower” (CPU speed, system memory, and disk space) to be able to run multiple applications simultaneously, and should have a full-sized keyboard so you can type on it comfortably for long periods.

In terms of print quality, speed, and longevity, single function, black and white laser printers shine. It is even possible to find black and white laser printers with auto duplexing, multiple paper trays and support for both envelopes and legal paper in the sub-$500 price range.

Combine an external USB drive and an on-line backup service like Mozy or Carbonite and you have the bare minimum for a redundant backup system. Use backup software like Retrospect to create a  mirror image of your system disk on the external drive will provide immediate access to your data should your system disk pack it in. Regular incremental backups to an on-line service will allow you to keep a copy of your data in a relatively safe off-site location. It may take longer to rebuild from incremental backups, but at least they will be there should a catastrophy wipe out your office.

In Comparing the Cost of SaaS LPM Tools to Conventional: The Metrics That Matter Carolyn Elefant presents a well considered argument that simply comparing the cost of software as a service practice management (SaaS LPM) tools to conventional desktop ones (as I do in: RocketMatter & Clio) isn’t accurate as it does not incorporate the intangible benefits inherent in the SaaS model such as the reduction in IT support costs, office space requirements, hours lost responding to client requests for updates, etc. I do have to agree with her assessment that one should make this type of externalities-based comparison when choosing a LPM system. However, I believe that for all its positives, the SaaS model has some serious flaws to overcome.

Current SaaS LPM offerings are immature technology that require reliable a high-speed Internet connection and offer no off-line capabilities. Whereas desktop systems tend to be mature software offerings from stable companies with long track records and most desktop systems offer some form of mobile access. Buying into one of the current SaaS solutions means risking mission-critical software on the belief that you will have Internet access 24/7/365 and that nothing will fail in the electronic chain that connects your computer to the SaaS provider’s servers. (more…)

In addition to the basic rules there are a few additional items to consider when choosing a web hosting provider for the solo/small law firm.

  1. The free web host conundrum – sure the price point is great, but can you live with the restrictions on disk space and bandwidth? Are you comfortable with little to no support. Remember, that “free site” is going to be plastered with advertising because the provider’s the bills have to be paid somehow.
  2. Disk space and bandwidth – don’t pay for more than you need and don’t buy less than you will use. The average web site uses 40-50 kilobytes per page, so unless your site requires large databases, provides tons of multimedia content, and vast numbers of images it is unlikely that you’ll need 10’s of gigabytes of disk space. The less bandwidth you have, the slower your site loads and the longer each visitor will have to wait to access your site. The best way to estimate your bandwidth needs is to multiply:
    1. the average/expected number of visitors your site will get in month
    2. the average page size for your web site
    3. the average/expected number of pages viewed by each visitor
    4. a small margin for error – pick something you are comfortable with
  3. Backups - the provider should provide a mechanism for automatically backup and restore your data. Also, be sure that you own your data and not the provider.

Face it, a web site is in your future and you are going to need a web hosting provider. The problem is that there is no such thing as the universal ideal web hosting provider. However, there are really only 5 things that matter when choosing a provider:

  1. Support – if they are not there 24/7/365 move on. A good test is to email the provider and see how quickly they respond. Try asking the sales department a question about their product. If sales is slow to respond, do you think technical support will be any better?
  2. Price – this is a two-edged sword. Sure we all want that unbeatable price, but the better criteria is: is the price reasonable for the service provided.
  3. Guarantee - find a provider that offers at least a 30 day money back guarantee policy.
  4. Platforms and Applications – basically your choice of platform will come down to using either a Linux or Windows server. If your website is based on .ASP technology, then you must have a Windows host, otherwise go with the platform that supports the back-end applications your web site uses.
  5. Scalability, Reliability & Security – you want to look for a provider that makes it easy to upgrade, to add bandwidth, disk space and email accounts as your web site’s traffic grows. You want a provider that will guarantee their up-time. A proven up-time guarantee means that your site will be there when your clients try to view it, so ask for one. Finally, you want a provider that clearly states they have spam and virus filtering already installed and this feature is provided to all web sites. After all prevention is less painful than the cure.

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